Privacy Policy

NancyObeauty LLC (“Nancy O Beauty,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking systems, purchase services, participate in training, or use our software solutions (including any white-label CRM, booking, or marketing platforms provided by us).

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Definitions

For purposes of this Privacy Policy:

• Personal Data means any information that identifies or could reasonably identify an individual, such as name, email, phone number, payment details, or appointment history.
  
  

• Processing means any operation performed on Personal Data, including collection, storage, use, transfer, or deletion.
  
  

• Controller means NancyObeauty LLC, which determines the purposes and means of processing Personal Data.
  
  

• Third-Party Processors means service providers who process data on our behalf (e.g., payment processors, booking platforms, CRM providers).
  
  

2. Information We Collect

We may collect the following categories of information:

1. Information You Provide Directly
   
   

   • Name, email address, phone number, and billing information.
     
     

   • Details you enter into booking forms, training registrations, or software accounts.
     
     

   • Communications with us by email, phone, WhatsApp, or social media.
     
     

2. Booking & Transaction Data
   
   

   • Appointment details (service type, date/time, stylist/trainer).
     
     

   • Deposits and payment records.
     
     

   • Cancellations and rescheduling activity.
     
     

3. Technical & Device Information
   
   

   • IP address, browser type, operating system, device type, referral URLs.
     
     

   • Cookies, pixels, and analytics tags used for site performance and marketing.
     
     

4. Training & SaaS Data
   
   

   • Information submitted when enrolling in training courses.
     
     

   • Account information if you use our white-label CRM or marketing tools.
     
     

   • Data entered into those platforms (e.g., contacts, campaigns, messages).
     
     

5. Sensitive Data
   
   

   • For beauty services, we may collect limited health-related information (e.g., allergies, skin conditions) where necessary to provide safe services.
     
     

3. How We Use Your Information

We process Personal Data for the following purposes:

• To manage and confirm bookings.
  
  

• To process payments and deposits.
  
  

• To send appointment reminders, updates, or rescheduling options.
  
  

• To provide training programs and access to online materials.
  
  

• To provide and maintain SaaS/CRM services.
  
  

• To send marketing communications (if you opt in).
  
  

• To improve website functionality and user experience.
  
  

• To comply with legal obligations.
  
  

4. Legal Basis for Processing

If you are in the European Union/EEA, we process Personal Data on the following bases:

• Consent (Article 6(1)(a) GDPR).
  
  

• Contract performance (Article 6(1)(b) GDPR).
  
  

• Legitimate interests (Article 6(1)(f) GDPR) such as marketing and service improvements.
  
  

• Legal obligations (Article 6(1)(c) GDPR).
  
  

5. Sharing of Information

We may share information with:

• Booking & CRM Providers (for scheduling, confirmations, marketing, and recordkeeping).
  
  

• Payment Processors (for deposits and transactions).
  
  

• IT & Hosting Providers (for secure data hosting and backups).
  
  

• Legal Authorities when required by law.
  
  

• Business Transfers if NancyObeauty LLC merges, sells, or reorganizes.
  
  

We do not sell Personal Data to third parties.

6. International Transfers

If you are outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions where our providers operate. We implement safeguards consistent with applicable law (e.g., Standard Contractual Clauses under GDPR).

7. Data Retention

We keep Personal Data only as long as necessary to fulfill the purposes described in this Policy:

• Booking and service records: up to 7 years (for legal/accounting compliance).
  
  

• Marketing data: until you opt out.
  
  

• SaaS/CRM accounts: until terminated by you or in accordance with contract terms.
  
  

• Training records: as long as reasonably necessary to provide certificates, support, or compliance.
  
  

8. Cookies and Tracking Technologies

We use cookies, pixels, and analytics technologies to:

• Remember preferences.
  
  

• Analyze site traffic and performance.
  
  

• Support advertising campaigns.
  
  

You can manage cookie preferences in your browser. Certain features may not function without required cookies.

9. Children’s Data

Our services are not directed to children under 16. We do not knowingly collect Personal Data from children. If we discover that we have collected data from a child, we will delete it.

10. Security

We use administrative, technical, and physical safeguards to protect Personal Data against unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage is 100% secure.

11. Data Breach Procedures

If we become aware of a breach affecting Personal Data, we will notify affected individuals and regulators as required by law (e.g., GDPR, CCPA).

12. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the data we hold about you.
  
  

• Correct inaccurate or incomplete data.
  
  

• Request deletion (“right to be forgotten”).
  
  

• Restrict or object to processing.
  
  

• Data portability (request a copy in machine-readable format).
  
  

• Withdraw consent where applicable.
  
  

• File a complaint with your local supervisory authority.
  
  

Requests can be sent to contact@nancyobeauty.com.

13. California Consumer Rights (CCPA)

If you are a California resident, you have the right to:

• Know what data we collect and how we use it.
  
  

• Request deletion of your data.
  
  

• Opt out of the sale of Personal Data (we do not sell data).
  
  

• Non-discrimination for exercising your rights.
  
  

14. External Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

15. Updates to This Policy

We may update this Policy at any time. Updated versions will be posted at nancyobeauty.com/privacy-policy with the revised date.

16. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

NancyObeauty LLC
Email: contact@nancyobeauty.com
Website: www.nancyobeauty.com